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Quality Objectives

1. To be known as a flexible and professional provider of worldwide freight solutions
2. To offer a personal, high level of service, particularly to inexperienced shippers and importers
3. To use appropriate technology, training and systems to produce positive customer feedback and continuous improvement

Quality Policy

1. Compliance with these objectives is the responsibility of every member of staff, beginning with the Directors.
2. Policy, procedures and operating practices are described in the Quality System.
3. The effectiveness of the quality system is monitored and reviewed with the aim of continuous improvement, through the use of corrective action, customer relations, internal audit and training.
4. Measurable Quality Objectives are established and reviewed at Management Review Meetings.
5. The Quality Manual and Quality Assurance Procedures are available to all.
6. The Quality Policy is reviewed for continuing suitability through the use of internal audits and Management Review Meetings.