A Supply Chain executive for a chemicals company has complained that despite spending millions on air freight, he has no contact with the airline.
Lars Droog called for more transparency in the booking process: “We select which shipping lines we use, but we don’t get to choose the airlines. We should work with each other, it would make the chain more efficient and effective.”
Asking for air freight procurement to be done with the airline and not the freight forwarder, he added: “Freight forwarders will always have an important role in contract logistics, customs clearance and warehousing and storage, especially when it comes to dangerous goods.”