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Testimonials
"We had a new client in Italy and we used another forwarder who let us down badly by delivering the cargo late and not keeping us correctly informed. That's why I did a search on the internet for freight forwarders providing groupage export services to Italy and came across R W Freight. We used your freight services to ship another consignment to the same client in Pergine Valsugana, Italy. We are glad we came across your company because your service was superb and I was kept very well informed. In turn I could keep our client correctly updated. I will definitely utilise your services whenever and where ever possible. "~ Italy Importer 60137
"Our import consignment from Moncalieri, Italy was safely delivered just before 9am this morning. Thanks for your excellent service and follow up I will contact you again for future shipments. "~ Importer from Italy 61382
"For as long as we have been using R W Freight, your service has been very good. You collect our export cargo when you say you will collect and we have had no complaints from our warehouse. Very good!"~ Export Customer 55674
ISO 9001 Quality Accreditation
R W Freight Services is committed to quality: the company first received accreditation for its BS5750 Quality Management system in 1990, and was one of the first 20 freight forwarders worldwide to achieve this. In the year 2000, the Standard was re-named ISO 9001, and R W Freight and its customers continue to benefit from this tried and tested management tool. The Standard demands that the company institutes procedures for all its procedures which are documented and followed by all members of staff. The system specifies corrective and preventive actions to ensure consistency of operation, and regular inspection by independent assessors ensures that the Quality System continues to serve the business well. R W Freight Services instigated the inclusion of the Quality Management system into its freight software package; this ensures that there is plenty of data for internal audits, actions are always traceable, and it is almost impossible for staff not to follow the correct procedure. This means that we can concentrate on offering the customer personal service, rather than on laboriously maintaining manual records. So whether its shipping half a container from Shanghai or exporting a pallet of machine parts to Gothenburg in a groupage trailer, you can be sure that your freight consignment will be dealt with using consistent procedures and with an emphasis on quality.